Privacy Policy

This policy explains what information ChatBase (chatbase.space) collects, why we collect it, and the choices you have. We have tried to keep it simple and clear. ChatBase is for people aged 13 and over.

1. What we collect

When you register:

• Your username and password (your password is stored in encrypted form).
• Your email address.
• Your age and gender.

When you use ChatBase:

• Your messages in public rooms and private chats, and your friend and ignore lists.
• Profile details you choose to add, such as a picture, background picture, mood, "about me" and profile music.
• Files and pictures you upload or share.
• Reports you make and actions taken by staff on accounts, such as warnings, mutes and bans.
• Your virtual items, such as Gold and Rubies, and your level.

Collected automatically:

• Your IP address and basic connection information, which we use to keep the Service secure and to stop abuse.
• Cookies that keep you signed in (see section 5).

Guests who use ChatBase without registering are not asked for an email address.

2. How we use it

• To run ChatBase: create your account, show your profile, deliver your messages and make features work.
• To keep people safe: moderate content, handle reports, enforce our Rules, and prevent spam, fake accounts and ban evasion.
• To contact you about your account, for example to recover a password or confirm your email.
• To improve and fix the Service.

We do not sell your information, and ChatBase does not show third-party advertising.

3. Who can see your information

• Other members: your username, avatar, profile details, level and anything you post in public rooms are visible to other members. Your age, gender and location are shown only if your privacy settings allow it.
• Private messages: visible to you and the person you are talking to. Staff may review private messages only when they are reported or when needed to keep someone safe.
• Staff: moderators and administrators can see account details they need to do their job, including your IP address and email address.
• Service providers: we use hosting and technical services to run ChatBase. If audio or video calls are used, they run through a third-party real-time communication service that handles the call data.
• Legal and safety: we may share information if the law requires it, or if we believe it is needed to protect someone from serious harm.

4. Young people

ChatBase is not for children under 13. If we learn that someone under 13 has an account, we will close it and delete their information. If you are a parent or guardian and believe your child under 13 is using ChatBase, please contact us through the Contact page. Please remind younger members not to share personal details, such as their real name, address, phone number or school, with anyone in chat.

5. Cookies

ChatBase uses cookies that are needed for the Service to work, mainly to keep you signed in and to remember settings such as your language and theme. We do not use cookies for advertising.

6. How long we keep information

We keep your account information for as long as your account is open. You can close your account from your profile settings. Some information, such as moderation records or messages that were reported, may be kept for a time if we need it to keep the community safe or to follow the law. Files you replace or delete, such as profile music, are removed from our server.

7. Your choices and rights

• You can edit or remove much of your profile information at any time in your profile settings.
• You can control some privacy options, such as who can see your age, gender, location and friends.
• You can ask to see, correct or delete the information we hold about you by contacting us. We will respond within a reasonable time.

8. Security

We take reasonable steps to protect your information, including storing passwords in encrypted form and limiting staff access. No online service can be completely secure, so please use a strong password and do not share it with anyone.

9. Changes to this policy

We may update this policy from time to time. When we do, we will change the date below. If the changes are important, we will let members know in the chat.

10. Contact

If you have questions about privacy or want to use your rights, please use the Contact page on ChatBase.

Last updated: November 4, 2026